Delivery


This Delivery Policy applies to orders placed directly through nanoskinzshop.com.

Delivery Within Singapore

Orders placed through nanoskinzshop.com are delivered using a local courier service.

Orders are typically processed and dispatched within 1–2 working days after your order is successfully placed, excluding Singapore public holidays. This timeframe does not apply to products clearly identified as Pre-Order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Please note that it may take up to 48 hours after dispatch for the courier's tracking system to activate your tracking number and display the latest shipment information.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, access restrictions or other circumstances outside our reasonable control.

Shipping Charges

Any applicable delivery charges or free-shipping eligibility will be displayed on our website or during checkout before you complete your order.

The shipping charge shown at checkout will apply to your order unless otherwise stated as part of a promotion.

Delivery Address

Please ensure that the delivery address and contact information provided during checkout are complete and accurate.

If your home, office or building requires security clearance, access approval or other special permission for couriers to enter, please inform your building management in advance and make the necessary arrangements for delivery.

If you are unsure whether your building has delivery restrictions, we recommend checking with your building management before placing your order.

We are not responsible for delays caused by incomplete or incorrect delivery information or by access restrictions that prevent the courier from completing delivery.

If a delivery cannot be completed, please contact us at sg.support@nanoskinzshop.com and include your order number so that we can assist you.

Restricted Delivery Locations

Our courier is unable to deliver to P.O. Boxes and certain restricted or limited-access locations.

These may include, but are not limited to:

  • Changi Airport restricted areas

  • Airport Cargo Complex

  • Alps Avenue

  • PSA terminals

  • Army camps and military bases

  • CMPB

  • Gombak Base

  • Airbases

  • Naval bases

  • Police Headquarters and restricted police facilities

  • Prison complexes

  • Police Coast Guard bases

  • Woodlands Checkpoint

  • Tuas Checkpoint

  • Jurong Island

  • Pulau Ubin and other locations that are not accessible through our standard courier service

If you are unsure whether your address can be serviced, please contact sg.support@nanoskinzshop.com before placing your order.

Where we are unable to fulfil an order because the delivery address cannot be serviced, we will contact you where reasonably possible to arrange an alternative delivery address or other appropriate resolution.

Orders Purchased Through TikTok Shop, Shopee or Lazada

This Delivery Policy applies only to purchases made directly through nanoskinzshop.com.

Orders placed through third-party marketplaces such as TikTok Shop, Shopee or Lazada are fulfilled using the delivery arrangements and logistics providers made available through the relevant marketplace.

The courier used for a marketplace order may therefore differ from the courier used for orders placed directly through our website.

For delivery tracking, redelivery requests or shipping issues relating to an order placed through TikTok Shop, Shopee or Lazada, please use the order support or customer service functions provided by the marketplace through which the order was purchased.

The relevant marketplace's delivery policies and procedures will apply to those orders.

Delivery Issues

If an order placed through nanoskinzshop.com has not arrived within the expected delivery period shown for your order, or if your tracking information indicates a delivery problem, please contact us at:

Email: sg.support@nanoskinzshop.com

Please include your order number and a brief description of the issue.

Our customer support team aims to respond within 24 hours, Monday to Friday, excluding Singapore public holidays.

If you do not see our reply, please check your spam or junk folder and add sg.support@nanoskinzshop.com to your safe sender list.

Pre-Order Products

Products clearly identified as Pre-Order are not immediately available for dispatch.

The estimated shipping or availability date for a pre-order product will be communicated on the relevant product page, during the purchase process, or in your order confirmation where applicable.

Any stated pre-order shipping date is an estimate rather than a guaranteed delivery date.

Once the pre-order product becomes available and your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

If there is a material delay affecting a pre-order, we will make reasonable efforts to inform affected customers using the contact details provided with the order.