Privacy policy

Last updated: August 13, 2026

This Privacy Policy describes how Singapore Ecommerce Centre Pte Ltd (UEN: 202013113R), trading as Nano Skinz ("Nano Skinz", "we", "us" or "our"), collects, uses, discloses and otherwise processes personal information when you visit or use nanoskinzshop.com, purchase our products, communicate with us, or otherwise interact with our services (collectively, the "Services").

Nano Skinz is a trade name of Singapore Ecommerce Centre Pte Ltd. Singapore Ecommerce Centre Pte Ltd is the legal entity responsible for operating this store and for personal information collected through the Services, except where another party, such as Shopify or a payment provider, processes information independently under its own privacy terms.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use and disclose personal information as described below.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with us, we may collect or process the following categories of information:

  • Contact information, such as your name, email address, telephone number, billing address and shipping address.

  • Order and transaction information, such as products purchased, products viewed, items added to your cart or wishlist, returns, exchanges, cancellations, order history and transaction details.

  • Payment information, such as your selected payment method, payment status and transaction confirmation information. Payment card and other financial information may be processed directly by Shopify, banks or third-party payment providers. We may not receive or store complete payment card details.

  • Account information, such as login details, account preferences and settings where you create an account with us.

  • Customer service communications, including information you provide when contacting us by email, WhatsApp, forms or other support channels.

  • Device and technical information, such as your IP address, browser type, device type, operating system, network information and other online identifiers.

  • Website and usage information, such as pages viewed, links clicked, products viewed, interactions with our website, referring pages and the date and time of your visits.

  • Marketing preferences, including your choices regarding promotional communications and advertising where applicable.

  • Information you voluntarily provide, such as product reviews, survey responses, feedback or other information submitted to us.

We only seek to collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by applicable law.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, for example when you place an order, create an account, contact customer support, submit a form, leave a review or subscribe to marketing communications.

  • Automatically when you use our Services, including through cookies, pixels and similar technologies.

  • From Shopify and our service providers, where they provide technology, payment, fulfilment, customer service, analytics or other services on our behalf.

  • From payment and delivery providers, where necessary to process transactions, deliver orders or resolve order-related matters.

  • From advertising, analytics and business partners, where permitted by applicable law.

  • From other sources where you have authorised the disclosure or where collection is otherwise permitted by law.

How We Use Personal Information

We may collect, use and disclose personal information for purposes including the following:

Providing and Fulfilling the Services

We use personal information to:

  • Process and fulfil orders

  • Process payments and confirm transactions

  • Arrange shipping and delivery

  • Provide order and delivery updates

  • Process returns, exchanges and refunds

  • Maintain and administer customer accounts

  • Respond to enquiries and provide customer support

  • Enable product reviews and other website functionality

  • Remember preferences and items of interest

  • Provide products and services requested by you

Improving Our Store and Services

We may use information to:

  • Understand how customers use our website

  • Improve website functionality and customer experience

  • Analyse product and service performance

  • Diagnose technical problems

  • Develop and improve products, services and business operations

  • Personalise portions of the shopping experience where appropriate

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails or other marketing communications

  • Provide information about products, promotions or offers

  • Measure the effectiveness of advertising campaigns

  • Display or help advertising providers display advertisements that may be relevant to you

  • Understand customer interests and interactions with our website

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the relevant communication.

Where consent is required for a particular marketing activity, we will seek that consent as required by applicable law.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website, customers and business

  • Verify transactions or accounts

  • Detect, prevent and investigate fraud or suspicious activity

  • Prevent misuse of our Services

  • Maintain the security and integrity of our systems

Legal and Regulatory Purposes

We may process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Maintain records required for accounting, tax, regulatory or legal purposes

  • Respond to lawful requests from courts, regulators, law enforcement or government authorities

  • Establish, exercise or defend legal claims

  • Enforce our Terms of Service and other policies

  • Investigate potential violations of our terms, policies or applicable law

Cookies and Similar Technologies

We, Shopify and certain service providers may use cookies, pixels, tags and similar technologies when you use our website.

These technologies may be used to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Maintain your shopping cart and session

  • Understand website traffic and usage

  • Measure website and marketing performance

  • Help prevent fraud

  • Support personalised advertising where permitted

Some cookies are necessary for the website to operate, while others may be used for analytics, functionality or advertising.

Where our website provides cookie or privacy controls, you can use those controls to manage your preferences. You may also be able to manage cookies through your browser settings. Blocking certain cookies may affect the functionality of parts of the website.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

Shopify

Our store is hosted by Shopify, which processes information to provide its ecommerce platform and related services.

Service Providers

We may disclose information to companies that perform services on our behalf, including providers of:

  • Website hosting and technology

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Email and communications

  • Data storage

  • Analytics

  • Fraud detection and security

  • Marketing and advertising

These providers may process information as necessary to provide their services to us.

Payment Providers

When you make a payment, relevant information may be provided directly to banks, payment gateways, digital payment providers or other financial service providers in order to process the transaction.

Their handling of your information may also be governed by their own privacy policies.

Delivery and Fulfilment Providers

We may provide information such as your name, delivery address, telephone number and order details to couriers and fulfilment partners where necessary to deliver your order.

Marketing and Advertising Partners

Where permitted by applicable law, we may share certain information with advertising, analytics and marketing service providers to measure advertising effectiveness, understand website activity or provide relevant advertising.

Certain privacy laws may characterise some advertising-related disclosures as a "sale", "sharing" or similar activity even where no money is exchanged for the personal information. Where applicable, you may have rights to opt out of such processing.

Corporate Affiliates

We may share information with affiliated entities within our corporate group where reasonably necessary for business administration, customer support or provision of the Services, subject to applicable law.

Legal and Business Requirements

We may also disclose information:

  • Where required or authorised by law

  • In response to lawful requests from government authorities, regulators or courts

  • To protect our legal rights, customers, employees or other persons

  • In connection with an actual or proposed merger, acquisition, restructuring, financing, sale of assets or other business transaction

  • Where you have expressly directed, requested or consented to the disclosure

We do not disclose personal information to third parties for purposes unrelated to those described in this Privacy Policy unless you have authorised us to do so or the disclosure is otherwise permitted or required by law.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to Shopify and other service providers, including providers located outside Singapore.

Shopify may also offer enhanced services that use information from interactions with our store and other Shopify merchants. In circumstances where Shopify determines the purposes and means of its own processing, Shopify may be independently responsible for that processing.

You can learn more about Shopify's handling of personal information through its Consumer Privacy Policy and privacy portal:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

International Transfers of Personal Information

Some of our service providers, including technology, cloud, ecommerce, analytics and payment providers, may process or store personal information outside Singapore.

Where personal information is transferred outside Singapore, we will take appropriate steps as required by applicable law to ensure that the transferred information receives a standard of protection that is comparable to the protection required under Singapore's Personal Data Protection Act 2012 ("PDPA").

Where other applicable privacy laws require additional safeguards for international transfers, we will implement such safeguards where required.

Security of Personal Information

We take reasonable administrative, technical and organisational measures to protect personal information in our possession or under our control against risks such as unauthorised access, collection, use, disclosure, copying, modification, disposal or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please do not send highly sensitive or confidential information through unsecured communication channels unless necessary.

You are also responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required for legitimate business, accounting, tax, dispute resolution, regulatory or legal purposes.

The appropriate retention period depends on factors including:

  • The nature of the information

  • The purpose for which it was collected

  • Whether an ongoing customer or contractual relationship exists

  • Applicable legal and regulatory requirements

  • Whether the information may be required to resolve disputes or establish or defend legal claims

When personal information is no longer required for legal or business purposes, we will take reasonable steps to delete, anonymise or otherwise cease retaining it where required by applicable law.

Your Rights and Choices

Your rights may differ depending on the laws that apply to you.

Access and Correction

Subject to applicable law and relevant exceptions, you may request access to certain personal information that we hold about you and request correction of information that is inaccurate or incomplete.

Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by giving us reasonable notice.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Depending on the information and purpose involved, withdrawing consent may affect our ability to continue providing certain products or services to you. Where appropriate, we will explain the likely consequences of your withdrawal request.

Marketing Communications

You may unsubscribe from promotional email communications at any time using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary in connection with your orders, account, customer support requests or our ongoing business relationship with you.

Other Privacy Rights

Depending on where you live, applicable law may also provide rights such as:

  • The right to request deletion of certain personal information

  • The right to receive certain personal information in a portable format

  • The right to object to or restrict certain processing

  • The right to opt out of certain targeted advertising or data sharing

  • The right to appeal certain decisions regarding privacy requests

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, please contact us using the details under Contact Us below.

We may need to verify your identity before processing a request.

We will not discriminate against you for exercising a privacy right provided by applicable law.

Children's Personal Information

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children below the age at which they may lawfully provide such information without parental or guardian consent under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services or other online services operated by third parties.

We do not control the privacy practices of those third parties. If you follow a link to another website or service, we encourage you to review that party's privacy policy and terms.

The inclusion of a third-party link on our website does not, by itself, mean that Singapore Ecommerce Centre Pte Ltd or Nano Skinz endorses, owns or controls that third party, except where a relationship is expressly stated.

Complaints

If you have a question or complaint regarding our handling of personal information, please contact us using the privacy contact information below.

We will review privacy-related complaints and respond as appropriate in accordance with applicable law.

Where applicable, you may also have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, Services or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on this website and update the Last updated date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

Contact Us

The company responsible for this store is:

Singapore Ecommerce Centre Pte Ltd
Trading as: Nano Skinz
50 Ubi Crescent, #01-08
Ubi Techpark
Singapore 408568
Singapore

Privacy and Data Protection Enquiries:
sg.support@nanoskinzshop.com

Customer Support:
sg.support@nanoskinzshop.com