Terms of service

Last updated: August 17, 2026

Overview

Welcome to Nano Skinz.

This website and online store are operated by Singapore Ecommerce Centre Pte Ltd (UEN: 202013113R), trading under the name Nano Skinz.

Throughout these Terms of Service ("Terms"), the terms "Nano Skinz", "we", "us" and "our" refer to Singapore Ecommerce Centre Pte Ltd, the legal entity responsible for operating this store and selling products through it. Nano Skinz is a trade name of Singapore Ecommerce Centre Pte Ltd and is not a separate legal entity.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

Certain services operated by Singapore Ecommerce Centre Pte Ltd, including the Nano Skinz Rewards Program, may be hosted on related company domains such as sgecentre.com.

These Terms, together with our Privacy Policy, Returns & Exchanges Policy, Delivery Policy and any other policies referenced on our website, govern your access to and use of our website, products, features, tools and related services (collectively, the "Services").

Please read these Terms carefully before using the Services.

By accessing or using our website or placing an order with us, you agree to these Terms and the policies incorporated into them. If you do not agree, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law.

Section 1 — Eligibility, Access and Accounts

By using the Services or placing an order, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using the Services with the involvement and consent of a parent or legal guardian where required.

When using our Services, you may be required to provide information including your name, email address, telephone number, billing information, payment information and shipping address.

You agree that information you provide to us will be accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity conducted through your account.

You must notify us promptly if you believe that your account has been accessed or used without authorisation.

You may not transfer, sell or assign your account to another person without our written permission.

Section 2 — Products and Product Information

We aim to provide accurate and up-to-date information about the products offered through our website, including descriptions, ingredients, specifications, images, prices and availability.

We make reasonable efforts to display product colours and appearance accurately. However, actual colours or appearance may vary slightly depending on your screen, device, lighting conditions or display settings.

Product packaging, presentation or other non-material product characteristics may occasionally change. Where a change materially affects the nature of the product being sold, we will update the relevant product information as reasonably practicable.

Product availability is subject to stock.

We may discontinue products, introduce new products or limit quantities available for purchase.

Nothing in this section limits any rights you may have if a product supplied to you does not conform to the applicable contract or to rights provided under applicable consumer protection laws.

Section 3 — Product Use and Information

Information provided through our website is intended to help customers understand and use our products and is provided for general informational purposes.

Customers should review product descriptions, ingredient information, directions and warnings before using a product.

Individual experiences with skincare, cosmetic and personal-care products may vary.

Where you have known allergies, sensitivities, medical concerns or are uncertain whether a particular product is appropriate for you, you should seek appropriate professional advice before use.

Information provided on our website is not intended to replace professional medical advice, diagnosis or treatment.

Section 4 — Orders

When you submit an order through our website, you are making an offer to purchase the products in your order.

Receipt of an automated order confirmation does not necessarily mean that your order has been accepted. An order is accepted when we confirm that it has been accepted or begin processing it for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or product-information error

  • Payment cannot be authorised

  • We reasonably suspect fraud or unauthorised activity

  • An order exceeds applicable quantity restrictions

  • We are unable to deliver to the address provided

  • The order would violate applicable law

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or order to the original payment method.

Please review your order information carefully before submitting your purchase.

If you need to request an amendment or cancellation, contact us as soon as possible at sg.marketing@nanoskinzshop.com.

We will try to accommodate your request, but we cannot guarantee that an order can be amended or cancelled once it has entered processing or been dispatched.

Section 5 — Prices, Payments and Billing

The price applicable to a product will be displayed on the website before you place your order.

The applicable currency, product price, discounts, shipping charges and any other charges payable through our checkout will be shown before you confirm your purchase.

Prices and promotions may change from time to time. Changes will not affect an order that we have already accepted, except where there has been an obvious pricing error and applicable law permits us to correct it.

Promotions may be subject to additional terms, including eligibility requirements, promotional periods, product exclusions or redemption limits. Where promotion-specific terms conflict with these Terms in relation to that promotion, the promotion-specific terms will apply.

You agree to provide accurate and complete payment and billing information.

By submitting a payment method, you represent that you are authorised to use that payment method.

Payments may be processed by Shopify and/or third-party payment providers. Those providers may apply their own terms and privacy policies to their processing of your payment information.

We do not intentionally charge undisclosed mandatory fees. Any shipping or other charges payable to us as part of your order will be displayed during checkout before you complete your purchase.

Section 6 — Shipping and Delivery

Orders are shipped in accordance with our Delivery Policy, which forms part of these Terms.

Available shipping methods, applicable shipping charges, free-shipping thresholds where offered, delivery locations and estimated delivery periods are described on our website or during checkout.

Delivery dates and delivery times are estimates unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs processing, public holidays, service disruptions or other unforeseen events.

We will take reasonable steps to fulfil and dispatch accepted orders in accordance with the delivery information provided on our website.

You are responsible for providing a complete and accurate delivery address and contact information.

If you experience a delivery problem, please contact us at sg.marketing@nanoskinzshop.com so that we can assist you.

Nothing in this section excludes or limits rights or remedies available to you under applicable law in relation to delivery or goods that are lost, damaged or not supplied.

Section 7 — Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Returns & Exchanges Policy, which forms part of these Terms.

Please review that policy before placing an order.

Among other things, our Returns & Exchanges Policy explains:

  • Circumstances in which an item may qualify for replacement or refund

  • Procedures for reporting damaged, defective or incorrectly supplied products

  • Applicable notification periods

  • Restrictions applicable to opened or used skincare, cosmetic and personal-care products

  • How approved refunds are processed

  • Procedures for requesting an order cancellation or amendment

Nothing in our Returns & Exchanges Policy or these Terms limits consumer rights that cannot lawfully be excluded or restricted.

Section 8 — Intellectual Property

Unless otherwise indicated, the website and its content, including text, graphics, photographs, videos, product images, logos, designs, page layouts, software and other materials, are owned by or licensed to Singapore Ecommerce Centre Pte Ltd and are protected by applicable intellectual property laws.

Nano Skinz and other brand names, product names, logos and designs displayed on the website may be trademarks or other intellectual property belonging to Singapore Ecommerce Centre Pte Ltd, its affiliates or licensors.

You may access and use our website for lawful personal and non-commercial purposes.

Unless permitted by applicable law or expressly authorised by us, you may not:

  • Reproduce or republish substantial portions of our website

  • Modify or create derivative works from our proprietary content

  • Distribute or commercially exploit our proprietary content

  • Use our trademarks or branding in a manner that suggests an unauthorised association with us

  • Remove copyright, trademark or other proprietary notices

Third-party names, logos and trademarks appearing on our website remain the property of their respective owners.

Nothing on the website grants you ownership of our intellectual property or that of any third party.

Section 9 — Third-Party Tools

We may make third-party tools, integrations or functionality available through the Services.

Those tools may be operated by third parties and may be subject to the third party's own terms and privacy practices.

Unless expressly stated otherwise, making a third-party tool available through our website does not mean that Singapore Ecommerce Centre Pte Ltd owns or controls that third party.

Your use of third-party tools is subject to any applicable third-party terms.

Section 10 — Third-Party Links

Our Services may contain links to websites, services or resources operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security, terms or privacy practices.

You should review the relevant third party's terms and policies before entering into transactions with them or providing personal information.

The inclusion of a third-party link does not, by itself, constitute an endorsement, partnership, affiliation or sponsorship by Singapore Ecommerce Centre Pte Ltd or Nano Skinz unless we expressly state that such a relationship exists.

Section 11 — Relationship With Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology that enables us to operate the online store. However, unless expressly stated otherwise, products purchased from the Nano Skinz store are sold to you by Singapore Ecommerce Centre Pte Ltd, not by Shopify.

Singapore Ecommerce Centre Pte Ltd is responsible for its own products, order fulfilment, customer service and obligations to customers.

Shopify may independently process certain personal information in connection with providing its services. Further information is available in our Privacy Policy and Shopify's applicable privacy documentation.

Section 12 — Privacy

Our collection, use, disclosure and protection of personal information are described in our Privacy Policy, which forms part of these Terms.

Singapore Ecommerce Centre Pte Ltd is the company responsible for personal information collected by us through the Nano Skinz store, except where a third party independently determines how it processes personal information.

By using the Services, you acknowledge that personal information may also be processed by Shopify, payment providers, delivery providers and other service providers where reasonably necessary to provide the Services.

Please review our Privacy Policy for further information.

Section 13 — Reviews, Feedback and User Content

You may have opportunities to submit reviews, comments, photographs, suggestions, feedback or other content ("User Content").

You remain responsible for User Content that you submit and must have the necessary rights to provide it.

You must not submit User Content that:

  • Is knowingly false or misleading

  • Infringes another person's intellectual property or privacy rights

  • Is unlawful, defamatory, threatening or abusive

  • Contains malicious software or harmful code

  • Impersonates another person or misrepresents its source

  • Falsely claims an experience with a product or service

By submitting User Content for publication on our Services, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, adapt and publish that User Content for purposes connected with operating, marketing and improving our business and Services.

Where a review or endorsement has been submitted in exchange for an incentive, sponsorship or other benefit, any disclosure required by applicable law must be made.

We may remove User Content that we reasonably believe violates these Terms or applicable law.

Section 14 — Errors, Inaccuracies and Corrections

We aim to keep information on our website accurate.

Occasionally, the website may contain typographical errors or incorrect information relating to matters such as product descriptions, pricing, promotions, shipping, estimated delivery times or availability.

If we discover an error, we may correct the relevant information.

Where an error materially affects an order you have already submitted, we may contact you to explain the error and, where appropriate, give you the option to confirm the corrected order or cancel the affected item or order for a refund.

We will not use this section to avoid an accepted contractual obligation where doing so would be contrary to applicable law.

Section 15 — Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property or other legal rights

  • Harass, threaten, abuse or unlawfully discriminate against others

  • Transmit deliberately false, fraudulent or misleading information

  • Impersonate another person or organisation

  • Distribute malware or other harmful code

  • Attempt to gain unauthorised access to our systems or accounts

  • Interfere with the security or operation of the Services

  • Conduct fraudulent transactions

  • Collect personal information about other users without lawful authority

  • Use automated scraping or similar technology in a manner that materially interferes with our Services or violates applicable law

We may suspend or restrict access to the Services where we reasonably believe these Terms have been materially breached or where necessary to protect the Services, our customers or our legal rights.

Section 16 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to an account or feature where reasonably necessary, including because of:

  • A material breach of these Terms

  • Fraudulent or unlawful activity

  • Security concerns

  • Misuse of the Services

  • Requirements imposed by law or competent authorities

Termination does not affect rights, obligations or liabilities that accrued before termination.

Provisions that by their nature are intended to continue after termination will remain effective.

Section 17 — Disclaimer

We aim to operate the website and Services reliably and accurately, but we do not guarantee that the website will always be uninterrupted or free from technical errors.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.

However, nothing in these Terms excludes, restricts or modifies any warranty, guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified, including applicable consumer protection rights.

Nothing in these Terms should be interpreted as a representation that Singapore Ecommerce Centre Pte Ltd can avoid responsibility for products or services where applicable law provides otherwise.

Section 18 — Limitation of Liability

To the maximum extent permitted by applicable law, Singapore Ecommerce Centre Pte Ltd will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable when you entered into the relevant transaction.

Where liability may lawfully be limited, our liability will be determined in accordance with the nature of the claim and applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not remove any consumer remedies that you are entitled to exercise under applicable law.

Section 19 — Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably incurred by us as a direct result of your unlawful use of the Services, your material breach of these Terms or your infringement of another person's legal rights.

This section does not require you to indemnify us for losses caused by our own breach of law, negligence or wrongful conduct.

Section 20 — Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent permitted by law or, where necessary, be treated as severed.

The remaining provisions will continue in effect.

Section 21 — No Waiver

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.

A waiver relating to one event does not constitute a waiver relating to another event unless expressly stated.

Section 22 — Entire Agreement

These Terms, together with the policies and terms expressly incorporated into them, form the agreement governing your use of the Services and purchases from our online store.

Nothing in this section excludes representations, rights or obligations that cannot lawfully be excluded.

Section 23 — Assignment

You may not transfer your rights or obligations under these Terms to another person without our consent where the transfer would materially affect our rights or obligations.

We may transfer or assign our rights and obligations where reasonably necessary in connection with a restructuring, sale, transfer of business or similar transaction, provided that doing so does not reduce any rights you have under applicable law.

Section 24 — Governing Law and Jurisdiction

These Terms and any dispute or claim arising from or relating to the Services or purchases made through our store are governed by the laws of Singapore.

Subject to any rights you may have under applicable consumer protection or dispute-resolution laws, the courts of Singapore will have jurisdiction over disputes arising from or relating to these Terms.

Nothing in this section prevents a consumer from exercising any right or remedy available under applicable law.

Section 25 — Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal and regulatory requirements.

The current version will be published on this page together with the date it was last updated.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively remove rights that have already arisen under an order or transaction unless permitted by applicable law.

Section 26 — Contact Information

The merchant and operator of this website is:

Singapore Ecommerce Centre Pte Ltd
Trading as: Nano Skinz
UEN: 202013113R

50 Ubi Crescent, #01-08
Ubi Techpark
Singapore 408568
Singapore

Email: sg.support@nanoskinzshop.com

For questions about these Terms, an order, our policies or the Services, please contact us at the email address above.