Returns & Exchanges

Your satisfaction is important to us. We want every Nano Skinz order to arrive in good condition and for you to feel confident trying our products.

30-Day Money-Back Guarantee

Orders placed directly through nanoskinzshop.com are covered by our 30-Day Money-Back Guarantee.

If you are not satisfied with your purchase after trying it, you may contact us within 30 calendar days of receiving your order to request a refund under this guarantee.

Products that have been opened or used may still qualify for the 30-Day Money-Back Guarantee where the request relates to your experience with the product. Please contact our customer support team before returning or disposing of any product, as we may require additional information to assess your request.

To request a refund under the 30-Day Money-Back Guarantee, please provide:

  • Your order number

  • The product you would like refunded

  • A brief explanation of why you are not satisfied with the product

You can contact us through either of the following support channels:

Our customer support team will review your request and respond within 1–2 working days.

Once a refund under the 30-Day Money-Back Guarantee has been approved, it will be processed to your original payment method within 5 working days.

Original shipping charges are not refundable under the 30-Day Money-Back Guarantee unless the refund relates to an error on our part, a damaged or defective product, or where otherwise required by applicable law.

The 30-Day Money-Back Guarantee applies to purchases made directly through nanoskinzshop.com. Purchases made through third-party marketplaces such as TikTok Shop, Shopee or Lazada are subject to the return and refund procedures of the marketplace through which the purchase was made.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 calendar days of receiving your order.

You can reach us through either of the following support channels:

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the affected item and, where relevant, its packaging

Our customer support team will review your request and respond within 1–2 working days.

Where the item is confirmed to be damaged, defective or incorrectly supplied, we will arrange an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

If a suitable replacement is unavailable, we will provide a full refund for the affected item.

Returns

Products that qualify under our 30-Day Money-Back Guarantee may be eligible for a refund even if they have been opened or used, subject to the conditions described above.

Outside of the 30-Day Money-Back Guarantee, for hygiene and safety reasons, skincare, cosmetics and personal-care products that have been opened or used cannot be returned unless they were received damaged, defective or incorrectly supplied.

We do not otherwise accept returns or refunds solely due to change of mind, incorrect product selection or an unwanted purchase, unless otherwise required by applicable law.

Please do not send any item back to us without first contacting our customer support team. If a physical return is required, we will provide you with the appropriate return instructions.

For an approved return relating to a damaged, defective or incorrect item, Nano Skinz will bear the reasonable cost of return shipping where applicable.

Exchanges

Where appropriate and stock is available, we may offer a replacement for an item that is damaged, defective or incorrectly supplied.

Replacement items are subject to availability. If we are unable to provide a suitable replacement, we will issue a refund for the affected item instead.

Refunds

Once a refund has been approved, including a refund approved under our 30-Day Money-Back Guarantee, we will process it to the original payment method within 5 working days.

After we process the refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Original shipping charges are not refundable unless the refund relates to an error on our part, a damaged or defective product, or where otherwise required by applicable law.

Order Cancellations

If you would like to cancel or amend an order, please contact us as soon as possible through:

We will do our best to accommodate your request, but cancellations or amendments cannot be guaranteed once an order has entered processing or has been dispatched.

Contact Us

For any questions regarding our 30-Day Money-Back Guarantee, a return, exchange, damaged item or refund, please contact us through either of the following channels:

Email: sg.support@nanoskinzshop.com
WhatsApp: Chat with Nano Skinz Support

Our customer support team aims to respond within 1–2 working days. If you contact us by email and do not see our reply, please check your spam or junk folder and add sg.support@nanoskinzshop.com to your safe sender list.